Careers at Decisive Zone

About the job:

Team Management:

• Direct the Sales team in generating proposals that define a clear path to client satisfaction and revenue growth.
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks, develop reporting tools and set deadlines for the team
• Manage team performance review and participate in talent succession planning

Business Strategy:

• Collaborate with the Marketing team to penetrate key markets.
• Develop a comprehensive sales strategy to maximize sales opportunities.
• Develop sales policies that reflect the organization’s goals.
• Influence senior stakeholders internally and externally.
• Investigate factors impacting sales performance.
• Leverage innovations to maximize the revenue of traditional and digital assets.
• Outline objectives in key target areas such as sales volume, market share, distribution channels and profit margins to guide promotions.
• Monitor changes in the industry and leverages them for business opportunities.
• Participate in industry events to keep abreast of new changes in the industry and practices.
• Provide input on sales incentive structure and key performance indicators to help monitor targets.
• Provide input to the Marketing team based on customer and industry feedback.
• Recommend changes in pricing structures in product lines or products.
• Review sales performance by analyzing performance reports.

Business Development:

• Define the approach for the overall sale of new business and account retention.
• Enhance customer relationship management (ZOHO CRM) systems and guidelines to manage customer relationships.
• Foster relationships with new partners to achieve desired revenue.
• Promote positive relationships with major customers and partners to understand their needs.

Requirements:

• Proven ability to position products against competitors
• Acute understanding of PNL and budget development
• Extensive experience in developing complex incentive matrix
• Demonstrable experience as Head of Sales, developing client-focused, differentiated and achievable solutions
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Natural leadership skills with a lead-by-example attitude
• Proven ability to drive the sales process from plan to close
• Minimum 10 years as Head Sales with 5 within business setup industry
• BA/BS degree or equivalent

About the job:

The ideal candidate is an Expert with extensive UAE company incorporation expertise, focusing on DED business setup, and:

• Is well-experienced and has a solid understanding of onshore and offshore company formation

• Has outstanding networking and business development skills

• Is a passionate go-getter, capable of managing clients with limited supervision

• Is knowledgeable in using CRM tools (Preferably Zoho CRM).

His/Her Business Setup Advisor role will require from him/her to:

• Sell Company products and help achieve individual and Team sales targets

• Update the CRM (Zoho) and accurately manage each allocated inquiry

• Ensure detailed and timely monthly, quarterly, and yearly sales reporting, in line with Company requirements

• Work on sales promotions

• Assist the Sales Manager, when needed, in training new sales team members on Company products and services

Requirements:

• Bachelor degree

• 2 to 5 year experience in company setup in the United Arab Emirates

• Excellent oral and written communication skills

• Good presentation skills and positive attitude

About the job:

• prequalify enquiries through calls, chats, e-mails and social media
• submit CRM daily reports
• Escalate issues to line manager when required

Requirements:

• Good communication skills in English
• Able to multitask
• Basic knowledge of CRM tools (Zoho is an advantage)
• Prior experience in client servicing
• Bachelor degree or equivalent

About the job:

• Develop effective communication with existing clients and act as exclusive point of contact for them
• Inspire repeat business from clients (license renewal, ancillary services)
• Liaise with all departments to solve clients’ enquiries/complaints
• Conduct customer service satisfaction survey with the help of Marketing department to maintain high level of satisfaction and address issues
• Promote company new services and products to clients and participating in marketing campaigns
• Manage the team tasks assignment and performance review

Requirements:

• is a problem solver with innovative approach finding resolution
• has Strong verbal and written communication skills
• has the ability to multi task and meet deadlines
• is proficiency in O365 and Zoho CRM
• holds a Bachelor degree (any)
• has 3 to 5-year experience in customer relations and services and experience managing a team

About the job:

• Prequalify client’s inquiries through phone, chat, e-mail, etc.
• Deliver reports on prospects
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Call clients to inform them about the company’s new products and services
• Collaborate with other call center professionals to improve customer service
• Manage inbound and/or outbound calls
• Follow various communication scripts when speaking to a caller
• Handle customer engagement
• Identify customer needs, answer questions and solve problems
• Up-sell products and services when possible

Requirements:

• Must have skills in problem-solving
• Must have fluency in both oral and written English
• Ability to Multi Task
• Good proficiency in MS Office – Word, Excel, PowerPoint
• Strong Verbal and Communication skills
• High school degree or equivalent
• 1-year experience in client services and call center

About the job:

• Strategically assigns and follows-up daily tasks and updates them regularly.
• Updating task board on a regular basis.
• Works with PRO to replenish documents (hard copies) for new applications on a daily basis.
• Reviewing applications (i.e. licenses, visas) to make sure that documents are valid and complete.
• Submitting and following-up applications with the different authorities to make sure they are issued on time.
• Sending timelines and release emails in a concise manner.
• Making sure digital files are named according to official naming convention and uploaded in Zoho database.
• Making sure that files are up to date and that old invalid/expired files are replaced.
• Making sure that CRM information is accurate and up-to-date.
• Implementing cut-off hours to ensure documents are verified in a timely manner.
• Relaying accurate and verified news and announcements from the government to the team.

About the job:

• Track payments to internal and external stakeholders
• Prepare budget forecasts
• Process tax payments and returns
• Manage all accounting transactions
• Prepare budget forecasts
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Manage and reconcile petty cash
• Compute VAT and prepare VAT returns
• Manage balance sheets and profit/loss statements
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations

Requirements:

• Excellent knowledge of accounting regulations and procedures
• Hands-on experience with accounting software (Zoho CRM)
• Advanced MS Excel skills including Vlookups and pivot tables
• Experience with general ledger functions
• Strong attention to detail and good analytical skills
• Masters in Accounting, Finance or relevant degree
• 2 to 5-year work experience
• Good written and spoken English