CAREERS

Posted May 08, 2023

Location: Dubai, UAE

Job Objective:

To assist the company in providing analysis on legal, policy, and compliance issues. Anticipate and guard against legal risks facing the company. Develop and recommend company policy and position on legal issues. Provide legal services to ensure that the organization carries out its statutory obligations and to protect its interests.

Key Responsibilities:

• Draft and review complex legal documents / agreements on various matters, ensuring that these are legally sound and/or to ensure that the organization's interests are safeguarded.
• Analyses the available data and suggests some of the best solutions to solve a problem or case.
• Carry out research and prepare reports on any legally complex issues to ensure that the organization has full information about the legal implications of any decisions.
• Supervise the work of legal executives to ensure that they are appropriately trained and motivated and carry out their responsibilities to the required standards.
• Represent the organization at meetings with external bodies on specific topics to ensure that the legal aspects of any decisions are fully considered as per GC instructions.
• Managing the function in compliance with all requirements set by the General Counsel for Decisive.
• Monitors legal volumes and makes sure that the law library is up-to-date.
• Updates legal publications and works for up-gradation of the law library
• Provide legal counsel on issues arising from actual or anticipated lawsuits

Required Qualifications, Skills & Experience:

• Fluent command of English and Arabic language
• Specifically experience in corporate and commercial law, contract law, disputes, and labor law
• Excellence interpersonal and communication skills (verbal and written)
• Independent, self-driven, and pro-active attitude.
• Attention to detail
• Experience working in a fast-paced environment
• Experience in corporate and commercial law, contract law, disputes, and labor law

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Posted Mar 22, 2023

Location: Dubai, UAE

Key Responsibilities:

• Approach, gain and maintain strong long-term relationship with Key Corporate Accounts, from all industries, for business setup and ancillary services and act as a strategic partner
• Define the approach for the overall sale of new business and account retention
• Identify new business opportunities, markets and potential clients across multiple international markets to grow overall sales and profitability
• Identify and source partnership opportunities through inbound lead follow-up and outbound cold calls, emails and client visits
• Research partners, identify key players and generate interests
• Maintain and develop relationships with existing customers and companies to enhance cross-sell opportunities
• Develop extensive networks and partnerships in UAE, GCC and overseas
• The role includes increasing the client base in both the private and public sectors, creating a strong and sustainable pipeline, increasing sales, and fostering strong relationships with clients and partners
• Support our company in entering new markets through business development, partnerships, market expertise, identifying opportunities, arranging meetings, and other elements to ensure success
• Create a systematic, process-driven approach to partner outreach and relationship management
• Collaborate with senior management to align our internal goals with new and existing partner relationships
• Negotiate contracts with new customers in accordance with contract guidelines and policies
• Deliver a great experience to our partners when working with our organization
• Using tactical approaches and processes to drive results through partnerships
• Structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships
• Create and own entire project management responsibilities and partnership processes of multiple projects and clients simultaneously
• Liaise with relevant license holders or brand owners, and local suppliers to ensure alignment on all brand fronts
• Conducting micro-marketing activities that include Kiosk activities and other direct marketing activities
• Identify opportunities to grow through trade shows, expos, and distributorships
• Identify tools for continuous improvement tools and implement new and enhanced ways of working
• Use strong commerciality to creatively sell solutions, with the help of cross-functional teams, you will meet multiple stakeholders and build long, trusted relationships to close future business
• Enhance customer relationship management (ZOHO CRM) systems and guidelines to manage customer relationships
• Build C-Level Relationships: You will learn to paint a client-centric vision of value by effectively positioning our recommendations in the client’s context

Required Qualifications, Skills & Experience:

• Bachelor’s Degree in Marketing, Business Administration, Commerce, or a relevant field
• Experienced in solution selling and finding clients' pain points to provide value.
• 2-5 years experience in B2C Sales or Business Development in UAE
• Minimum of 5 years in a similar position
• Proven experience in achieving and overachieving targets
• Strong communication and presentation skills
• Strong negotiation skills
• Strong team player and time management skills
• Ability to formulate data-driven decisions that lead to results
• Strong leadership capabilities
• Proficient in Microsoft Excel Suite
• English (Full professional proficiency - Required)

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Posted Feb 27, 2023

Location: Dubai, UAE

Key Responsibilities:

• Greet and welcome guests as soon as they arrive at the office;
• Determine the nature and purpose of visitors arriving, direct or escort visitors to the appropriate person and office;
• Operate multi-line telephone system to answer, screen, and forward calls, provide information and take messages;
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);
• Provide basic and accurate information in-person and via phone/email regarding a business setup and business center industries;
• Receive, sort and distribute daily mail/deliveries;
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook);
• Order front office supplies and keep inventory of stock;
• Update calendars and schedule meetings;
• Book meeting rooms within a business center and make sure that the rooms are tidy and with updated stationery after each meeting;
• Provide administrative support to the management;
• Perform other clerical receptionist duties such as filing, photocopying, and MOM recording.

Requirements and Skills:

• Proven work experience as a Receptionist, Front Office Representative, or similar role;
• Excellent oral and written communication skills;
• Basic computer skills – Microsoft Office, internet navigation
• Excellent and courteous follow-up and empathy for clients and staff;
• Hands-on experience with office equipment (e.g. printers);
• Professional attitude and presentable appearance;
• Ability to be resourceful and proactive when issues arise;
• Excellent organizational skills;
• Multitasking and time-management skills, with the ability to prioritize tasks.

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Posted Feb 27, 2023

Location: Dubai, UAE

Key Responsibilities:

• Sell Company products and help achieve individual and Team sales targets.
• Update the CRM (Zoho) and accurately manage each allocated inquiry.
• Ensure detailed and timely monthly, quarterly, and yearly sales reporting, in line with Company requirements
• Work on sales promotions.
• Assist the Sales Manager, when needed, in training new sales team members on Company products and services.

Requirements and Skills:

• Has an extensive UAE company incorporation/business setup expertise
• Well-experienced and has a solid understanding of onshore and offshore company formation
• Has outstanding networking and business development skills
• Must be a passionate go-getter, capable of managing clients with limited supervision.
• Knowledgeable in using CRM tools (Preferably Zoho CRM
• Good presentation skills and a positive attitude
• Excellent oral and written communication skills in English, other language is a plus
• Must hold a Bachelor's degree
• 2-to-5-year experience in company setup in the United Arab Emirates

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Posted Feb 27, 2023

Location: Dubai, UAE

Key Responsibilities:

• Work effectively to achieve individual and department goals and objectives and strive consistently to create outstanding customer engagement.
• Provide a high level of customer service and professionalism taking into account the unique needs of clients and delivering personal and tailored support to resolve complex customer issues.
• Problem-solving and decisions taking in a timely manner in order to resolve and exceed customers' expectations.
• Maintain a thorough knowledge of all departments, products, and services in order to provide customers with accurate information.
• Coordinate effectively with other departments to ensure efficient and swift resolution of client requests.
• Ensure all tickets are actioned in accordance with departmental targets and agreed service levels.
• Highlight opportunities and suggest solutions to improve procedures, technology, and service so that the company can provide excellence to all customers.
• Training new team members on products & Services.
• Sell Company products and help achieve individual and Team sales targets.
• Update the CRM (Zoho) and accurately manage each allocated inquiry.
• Ensure detailed and timely monthly, quarterly, and yearly sales reporting, in line with Company requirements
• Work on sales promotions.

Requirements and Skills:

• Has an extensive UAE company incorporation/business setup expertise
• Well-experienced and has a solid understanding of onshore and offshore company formation
• Has outstanding networking and business development skills
• Must be a passionate go-getter, capable of managing clients with limited supervision.
• Knowledgeable in using CRM tools (Preferably Zoho CRM)
• Good presentation skills and a positive attitude
• Excellent oral and written communication skills in English, other language is a plus
• Must hold a Bachelor degree
• 2-to-5-year experience in company setup in the United Arab Emirates

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Posted Feb 27, 2023

Location: Dubai, UAE

Key Responsibilities:

• Making sure that all application documents submitted comply with the standard requirement requested by the licensing authority.
• Following up on the renewals with the clients
• Supporting the senior renewal executive in finishing the tasks as and when required.
• Achieving the monthly targets assigned for the renewals
• Responsible for extracting, collating, and analyzing Daily, Weekly, and Monthly reports for the Management using CRM and ERP.
• Meeting clients and assisting them in filling out the forms properly.
• Booking and scheduling driver requests for clients or Renewals Agents.
• Supporting Renewals team in times of high load and absence.
• Proactively audit processes, practices, and documents to identify weaknesses.
• Evaluating business activities to assess compliance risk.
• Setting plans to manage a crisis or compliance violation.
• Selling ancillary services to existing clients like Banking services, bookkeeping, etc.
• Assist existing clients with Amendments, upgrades, etc.
• Actively reach out to the DZ database to upsell

Requirements and skills:

• Bachelor’s Degree qualified in a relevant discipline
• Previous experience in company formation and business set-up is preferred.
• Relevant background in sales is an added advantage.
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Proficient in MS Office, with working knowledge of CRM platforms
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Currently based in Dubai
• Available to start work as soon as possible

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Posted Feb 27, 2023

Location: Dubai, UAE

Key Responsibilities:

• Assisting in the processing of applications and selling off for all Concierge Services.
• Coordinating with internal departments to ensure smooth workflow
• Checking and confirming documentation being submitted for bank account openings
• Preparing daily, weekly, bi-weekly and end-of-month reports for the senior management
• Assisting Concierge staff for ZOHO CRM usage
• Coordinating between PRO and different suppliers to facilitate clients' requirements
• Preparing reports as required and/or requested by the line manager.
• CRM management for concierge
• Selling ancillary services to existing clients like Banking services, bookkeeping, etc.
• Assist existing clients with Amendments, upgrades, etc.
• Actively reach out to the DZ database to upsell

Requirements and skills:

• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Currently based in Dubai
• Available to start work as soon as possible.
• Bachelor's degree in a relevant discipline
• Previous experience in a similar sales-focused role
• Experience in banking or financial services or any similar field
• Full UAE Driving License and own vehicle

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Posted Feb 27, 2023

Location: Dubai, UAE

Key Responsibilities:

• Build and maintain relationships with clients.
• Ensure clients are satisfied with their products and services.
• Alert the teams about opportunities for further sales within new/existing clients.
• Let clients know about other products (main and ancillary) and promotions the company offers.
• Provide accurate information to the client.
• Attend meetings with clients to build relationships.
• Achieve client relationship targets and KPIs as set by the Ops Manager.
• Escalate and resolve areas of concern as raised by clients.
• Carry out client satisfaction surveys and reviews.
• Updating Zoho CRM and ensuring other internal departments are aware of changes within clients.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Assisting clients with licenses, Visa, and any ancillary services during the business setup journey of the client.
• Arranging Transports and Courier for clients.
• Following up on payments.
• Assisting clients in License Renewal, License Amendment, License Upgrade, and License Cancellation.
• Being up to date with any rule changes in UAE.
• Daily reporting to the manager.
• Perform other responsibilities and tasks as directed by the manager in order to meet department/ division objectives.

Requirements and skills:

• Must hold a Bachelor's Degree.
• 2+ years' demonstrably successful experience in a customer-facing relationship role.
• Excellent oral and written communication skills in English, other language is a plus
• Must have skills in problem-solving
• Ability to Multi-Task
• Good proficiency in MS Office – Word, Excel, PowerPoint
• Strong Verbal and Communication skills

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Posted Feb 27, 2023

Location: Dubai, UAE

Key Responsibilities:

• Updating Zoho CRM and ensuring other internal departments are aware of changes within clients.
• Liaising with internal departments to ensure process needs are fulfilled effectively.
• Keeping track of the timelines and communicating with Client service managers. (Reminder 1-2 days prior to crossing the timeline)
• Scanning and storing documents.
• Initial compliance when a request is received and inform the Client service representative of the requirements.
• Coordinating and communicating with the Authorities.
• Typing applications and using portals to submit applications.
• Calling relevant authorities to get information.
• Reporting potential escalations to the supervisor.

Requirements and skills:

• Must hold a Bachelor's Degree.
• 2+ years' demonstrably successful experience in a customer-facing relationship role.
• Excellent oral and written communication skills in English, other language is a plus
• Must have skills in problem-solving
• Ability to Multi-Task
• Good proficiency in MS Office – Word, Excel, PowerPoint
• Strong Verbal and Communication skills

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Posted Nov 11, 2022

Location: Dubai, UAE

Responsibilities:

• Respond to all inbound inquiries, registrations, chats and other contact collection methods;
• Cultivate initial engagement with prospects in order to generate qualified opportunities
• Enter prospects into automated marketing culturing campaigns
• Coordinate and organize the attendance of the inbound leads within the team, when required
• Devise and follow a process to ensure qualified leads are effectively tracked and monitored
• Provide timely reporting on lead status of campaigns, including weekly lead qualification and opportunity reports
• Pass qualified leads over to the sales team
• Support refined qualification of existing leads via data analysis
• Maintaining good relationships with new and existing customers
• Creating new customer leads
• Coordinating with Marketing and Salesteams to communicate customer needs and providing the best service
• Preparing sales and marketing related reports whenever required
• Interact with internal stakeholders/business teams on a regular basis to drive execution
• Work relentlessly to improve existing processes and drive automation of tools

Qualifications:

• 3 years of relevant work experience
• Be technically proficient to understand and use software applications and online tools
• Computer literacy in Microsoft Office (especially MS Excel) applications
• Excellent communication skills in written and oral with the ability to face external and internal partners in professional and matured manner
• Desire to work in a fast-paced, challenging environment
• Passionate about delivering great customer experience
• Attention to detail and capabilities to work on different projects in parallel
• Creativity and analytical problem-solving skills, passionate about operational excellence
• Experience in using CRM and call management systems (ZOHO would be an added advantage)

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