Head of Renewals- Dubai, UAE

  • dereena
  • June 8, 2022

About the job:

  • Generate revenue and focus on client retention
  • Maintain renewals percentage
  • Lead Renewals, Concierge (for VIP Clients) and Banking Services
  • Develop effective communication with existing clients and act as an exclusive point of contact for them
  • Inspire repeat business from clients (license renewal, ancillary services)
  • Liaise with all departments to solve clients’ enquiries/complaints
  • Conduct a customer service satisfaction survey with the help of the Marketing department to maintain high level of satisfaction and address issues
  • Promote company’s new services and products to clients and participate in marketing campaigns
  • Manage the team tasks assignment and performance review

Requirements:

  • is a problem solver with an innovative approach to finding resolution
  • Ability to ‘build and understand a PNL and identify budget and targets for the department
  • has Strong verbal and written communication skills
  • has the ability to multi-task and meet deadlines
  • is proficiency in O365 and Zoho CRM
  • holds a Bachelor degree (any)
  • has 3 to 5-year experience in customer relations and services and experience managing a team

About the author

dereena

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