Client Services Executive (Call Center) – Mumbai, India

  • sonakshi
  • March 24, 2022

About the job:

  • Prequalify client’s inquiries through phone, chat, e-mail, etc.
  • Deliver reports on prospects
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Call clients to inform them about the company’s new products and services
  • Collaborate with other call center professionals to improve customer service
  • Manage inbound and/or outbound calls
  • Follow various communication scripts when speaking to a caller
  • Handle customer engagement
  • Identify customer needs, answer questions and solve problems
  • Up-sell products and services when possible

Requirements:

  • Must have skills in problem-solving
  • Must have fluency in both oral and written English
  • Ability to Multi Task
  • Good proficiency in MS Office – Word, Excel, PowerPoint
  • Strong Verbal and Communication skills
  • High school degree or equivalent
  • 1-year experience in client services and call center

About the author

sonakshi

Book your free consultation

Loading
Please enter First Name.
Please enter Last Name.
Invalid Phone Number
Please enter email.

Calculate your business setup cost now

Calculate

Related topics

5 Companies that started in Dubai and went global

5 Companies that started in Dubai and went global

Contrary to popular belief, oil, gas, and industry are no longer the mainstay of economic production in Dubai. Since the...

Read More Button
How to hire employees under free zone license

How to hire employees under free zone license

Free zones remain a dynamic hub of business activity in the UAE. Due to tax exemptions, low startup costs and...

Read More Button
Top 5 Startup Funding Programs in the UAE

Top 5 Startup Funding Programs in the UAE

About 50% of the companies registered in Dubai are startups and employ half of the city’s workforce. The UAE government...

Read More Button

Follow us on social media

Ready to get started?

or call us at +971 4 581 3618